Delivery

We usually despatch within 48 hours, although on occasion we may be waiting for stock. We will do our best to accommodate a deadline. Why not call us to check stock availability? We ship our goods throughout Australia,delivery chargers depends on the weight. Our website payment is by paypal, All prices shown include GST. Hidden Identity Costumes respects your privacy and we will keep all of your personal details secure and confidential. Any information you submit is only used in order to process your order. Your personal details will not be sold, exchanged, or disclosed unless required by law.

Returns and Exchanges

Michelle and the team enjoy dress up and everything costumes, so we understand that from time to time deciding on and purchasing a costume can be stressful. Our aim is to make this process as simple as possible for you through accurate photographs, descriptions and sizes.

However we understand that sometimes it does not work out as planned, anything from the wrong size, to the fact that the product wasn't what you expected it to be. At Hidden Identity Costumes, our goal is make sure everyone is happy with their purchase.

PayPal

We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.com