Returns and Exchanges

Michelle and the team enjoy dress up and everything costumes, so we understand that from time to time deciding on and purchasing a costume can be stressful. Our aim is to make this process as simple as possible for you through accurate photographs, descriptions and sizes.

However we understand that sometimes it does not work out as planned, anything from the wrong size, to the fact that the product wasn't what you expected it to be. At Hidden Identity Costumes, our goal is make sure everyone is happy with their purchase.

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Customer Testimonials

Michelle at Hidden Identity Costumes is the best! Great location, heaps to choose from and great assistance provided. Would highly recommend. I needed a superhero or villain costume but I wanted to make an impact. Michelle helped me choose the right one and shared ideas that other customers have done to enhance their costume and dress up for the occasion. Great prices and an overall friendly experience... Loved it! I was after a costume for my 13 year old daughter for her birthday party... I walked in and was blown away with what they had to offer. Michelle the owner gave me plenty of suggestions to choose from including accessories and wigs, wow!!! What an experience, My daughter and I walked away very happy... Price was great and appreciated the excellent customer service.